Driving Licence & Driver Age Requirements
Drivers must be at least 23 years old and have a valid national driver's licence or International Driving Permit for a minimum of 24 months at the time of rental. If clients are
over 65 years old at the time of rental, please inform us as age restrictions may apply at certain rental locations.
Minimum Rental Period
Minimum rental period is 24 hours. Any rental period less than 24 hours will be charged the full day's rate.
Rates Include/Rates Exclude
Our rates include: Unlimited Mileage, Third Party Insurance (Up to legal limits), Collision Damage Waiver (CDW), Vehicle Theft Cover, 18 % VAT, local taxes, maintenance, 24-hour
roadside assistance. Special rates and special terms and conditions may apply for long term rentals (minimum 30 days).
Our rates exclude: Fuel, Personal Insurance (PAI), One-Way Rental Fees (where applicable), Optional Extras (Additional Drivers, Infant/Child Seat, Special Equipments, Optional
Insurances), Parking Fees, Highway Tolls, Delivery and/or Collection Out of Office, Delivery and/or Collection outside City/Airport Limits.
Payment & Deposit Requirements
20% of total rates will be charged at the time of booking. The remaining balance will be paid in full when clients pick up the vehicle. For last-minute bookings (i.e. less than 3
days between time of booking and time of vehicle collection), full payment may be required. We accept Visa, MasterCard, cash, travellers cheques for payment.
Important Note:
Online payments will be charged in Euro, payable by credit card. If you choose to pay for the remaining balance by credit card at the time of vehicle pick-up, the amount will be
charged in Turkish Lira based on the bank selling rate on the day the card is charged.
In some cases, your credit card issuing bank may re-convert the amount charged in Turkish Lira back to your own currency, using the inter-bank buying rate, as a result of which
there might be a slight difference between the actual amount in terms of your own currency charged by us and the final amount in your own currency that appears on your credit card
statement. Some banks may charge additional fees for overseas transactions. If you want to avoid additional charges which may incur due to fluctuations in foreign currency exchange
rates, it is advisable to pay the full balance in cash.
A deposit of at least 400 Euros is required at time of vehicle collection to cover the cost of vehicle insurance excess (where applicable), fuel (in case there is no time to refuel
at return), traffic fines. A valid credit card in the name of the primary driver or a cash deposit of at least 400 Euros must be provided upon collection of the vehicle.
Insurance Types
Third Party Insurance:
Third Party Insurance covers the damages caused by the renter to other vehicles, persons, or property in an accident, in legal limits defined by the Government of Turkey.
Collision Damage Waiver (CDW) :
Collision Damage Waiver covers the accidental damages to the rental car. CDW does not cover excess fees/deductible, windscreen and headlight breakage, tyre punctures and theft of
spare tyre. Those can be waived by buying optional Super CDW insurance.
Theft Insurance :
Theft Insurance covers the damage done to the rental car if it is stolen. The customer may be liable to pay full rental fee up to the date the car is recovered. This limit is 30
days (where applicable). If the car is not recovered after the 30-day time limit, the customer is not liable for any further rental fee payments if the police has been promptly
notified at the time of theft.
Super CDW Insurance :
It is an insurance policy which covers the excess fee/deductible, windscreen and headlight breakage, tyre punctures and theft of spare tyre for your rental car.
Excess Amounts are as follows:
Groups A-H: 400.00 Euros
Groups K-M: 650.00 Euros
Super CDW Insurance may be purchased at the time of reservation, and the cost of Super CDW Insurance would depend on the category of the rental car group and duration of rental.
HTW Insurance (Headlight, Tyres, Windscreen Insurance):
In some locations, it may be available instead of Super CDW insurance to cover headlight and windscreen breakage, tyre punctures. In some locations, instead of Super CDW Insurance,
the HTW Insurance is available as an optional extra to cover the cost of headlight and windscreen breakage, and tyre punctures.
Personal Accident Insurance :
Personal Accident Insurance provides compensation to the driver in the event of injuries, disability or death caused solely by traffic accident, provided that the driver abides by
the terms and conditions as stated within the limits of the rental car's insurance policy. Non-Turkish citizens often may not need to purchase additional Personal Accident
Insurance, as their personal health insurance policy or overseas travel insurance may already cover the costs of medical treatments and hospitalisation in the event of personal
injuries.
Important Note :
Insurances will become null and void if:
1. Driver is under the influence of alcohol and/or drugs
2. Driver exceeded the legal speed limits when the traffic accident occurred
3. The Traffic Accident Report required for filing relevant insurance claims has not been obtained from the police, or when the damaged car and Traffic Accident Report are not
handed over to the nearest Erkan Car Rental office within 48 hours of the accident. In addition, insurance does not cover damages caused by misuse of the rental car and damages
caused by gross negligence.
Extra Drivers
Rental cars may be driven by a maximum of 2 extra drivers, in addition to the main driver. The first additional driver is free of charge. Charge applies for the second additional
driver. Request for additional driver can be booked at the time of reservation. Additional drivers must meet the specific age and licence requirements as stated in the car rental
contract at time of rental, and their names should be registered in the rental agreement. If any accident occurs while non-registered driver is driving the rental car, all car
insurance coverage shall become null and void.
Infant Seats/Child Seats/Booster Seats/Snow Chains
Infant seats/child seats/booster seats are available upon request at the time of booking for an additional fee of up to 3.00 Euros per day, depending on the duration of rental.
Subject to a surcharge, snow chains are available at some rental locations and should be specially requested at the time of booking.
Flight Information
It is the responsibility of the clients to provide prior to their departure the correct flight number and time of arrival. If neither the flight number nor the time of arrival is
known at the time of booking, please ensure that you inform us of your flight number and estimated time of arrival at least seven days prior to the date of vehicle collection.
This is to allow our staff sufficient time to be ready in preparation for your arrival. If the correct flight information is not provided in time, we cannot be held responsible
for failure to deliver the car at the airport, and no claims of compensation whatsoever will be entertained.
Delivery & Collection
The delivery and collection is free of charge if you choose to pick up/drop off the vehicle at Erkan Car Rental city offices during our regular office opening hours.
A surcharge of 0.50 Euro per kilometer to the nearest Erkan Car Rental office applies if:
1. Clients need to pick up/drop off the rental car at our city office locations outside our regular business hours
2. Delivery and collection of rental car to accommodation (hotel, villa, or any other private address) outside of city limits
3. Delivery and collection of rental car to a hotel, villa or a private address outside of city limits and outside of our regular office business hours
One Way Rentals
Returning the rental car to another Erkan Car Rental service point instead of the original station of collection is defined as one-way rental. A 0.30 Euro per kilometer drop-off
fee, multiplied by the distance between the collection point and the drop off point, is applicable for all one-way rentals.
Car Category/Models
We cannot guarantee the availability of particular makes or models of vehicles. However, the requested group and specifications (e.g. Compact, A/C, Manual) would be guaranteed.
Erkan Car Rental reserves the right to substitute the car type reserved with a car of similar or upgraded category in the event of circumstances beyond our control.
Delayed Return/Early Return
Delayed Return: For each hour of late return, the charge is 1/3 of the full day rental rate. If the car is returned more than three hours late, it will be counted as an extra day
and a charge equivalent to one full day's rental rate will be levied.
Early Return: No refunds are given for vehicles returned before the specified return date/time written in the rental agreement.
Condition of Vehicle
Vehicle should be returned in the same condition as it is rented. If special cleaning of the vehicle is required upon return, an additional service charge may incur.
Fuel Policy
Please note that our vehicles are not provided with a full tank, hence the car should be returned the same. If the car is returned with more fuel than at time of collection, no
refund is available. However, clients may request pre-paid full tank at the time of booking.
Traffic Fines
All traffic fines must be paid by the renter. If the fine is received after the rental, it will be taken from the client's credit card.
Cross Border Policy
No cross-border rental is permitted and our cars cannot be taken out of Turkey. In case of violation, all insurance become null and void.
Cancellation Policy/Modification of Bookings
Clients may cancel or modify their bookings according to our cancellation/modification policy, and, depending on the circumstances, might be able to obtain a refund.
Our cancellation policy :
- In the unfortunate event that you have to cancel your rental, Erkan Car Rental will levy a charge for the cancellation of your booking prior to your collection date (see below).
- No refunds will be given for rentals which ended early, for late collections, for no-shows, or for cancellations made after the rental start date.
All cancellations must be made in writing to erkan@erkanrentacar.com
or Faxed to + 90 252 313 78 86
or Call + 90 532 371 73 04
The cancellation will take effect from the date the written notice is received by Erkan Car Rental.
- Our cancellation charges are:
7 or more days before the rental start date: € 25.
3-6 days before the rental start date: 30%
0-2 days before the rental start date: 50%
